support@storeox.com

Shipping Policy

HOW MUCH DOES SHIPPING COST?

The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.

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WHERE DO WE DELIVER?

We provide worldwide shipping.

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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Once we receive your order, there are 2 phases in the production and delivery timeline:

– Production: Processing Time: 5 - 7 business days* (in regular seasons) or more depends on holiday seasons.

– US Shipping time: 7 – 10 business days* (in regular seasons or more depends on holiday seasons) for lower 48 states, 12-14 business days for Hawaii & Alaska and 14-21 business days for US Protectorates and military address.

– International Shipping time: 15 – 21 business days* (depends on destination country).

Please note:
- We use different shipping partners, but the final carrier is usually your local postal service (In the US, it may be USPS/DHL)
- Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere.

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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.

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WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.
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